Data Deletion Instructions
Last updated 12 September 2026
This page explains how to have your personal data deleted from Xuroe, whether you are a business that uses Xuroe, a member of staff, a customer who booked or messaged a business through Xuroe, or someone who interacted with a business through WhatsApp or Facebook. Deletion requests are free and we do not require you to have an account to make one.
1. First, work out which one you are
| You are… | Your data lives in… | Go to |
|---|---|---|
| A business owner or admin with a Xuroe workspace | Your workspace (company, staff, customers, bookings, messages, files, billing) | Section 2 |
| A staff member added to a business's workspace | The business's workspace (your profile, timesheets, leave, payslips) | Section 3 |
| A customer who booked, paid, chatted or called a business | That business's workspace (your contact details, bookings, payments, messages, call transcripts) | Section 4 |
| Someone who messaged a business on WhatsApp, or connected a Facebook / Meta account | That business's workspace, and the connection settings in Meta | Section 5 |
If you are not sure, email support@xuroe.com and we will work it out with you.
2. Businesses: delete your whole workspace
Deleting a workspace permanently removes the company profile, all staff and customer records, bookings, conversations and call transcripts, uploaded files, knowledge base, forms, tasks, HR and finance records, and the AI configuration. It cannot be undone.
- Export anything you want to keep first (Bookings, Clients, Invoices, Payroll and Calls each have an Export option; files can be downloaded from Storage).
- Send an email to support@xuroe.com from the email address of the workspace owner or an admin with the subject "Delete workspace" and the name of the business. If you have several workspaces, say which ones.
- We reply within 2 business days to confirm the request and the identity of the requester. If the request comes from an address we cannot match to an owner or admin, we will ask for verification.
- Any payouts still owed to you are paid on the next payout run, less final fees and any clawbacks, before the financial records are closed.
- The workspace is deactivated immediately on confirmation and permanently deleted within 30 days. Backups that still contain the data expire within a further 35 days.
- We email you a confirmation when deletion is complete.
To delete individual records without closing the workspace, use the app: customers, bookings, conversations, files and staff members can each be deleted from their own pages by a user with the right permission.
To disconnect a channel without deleting anything else — for example remove a WhatsApp number or a phone number — go to Settings → AI Assistant (messaging) or ask support to unassign the number.
3. Staff: remove your profile from a business
- Ask the business's admin to remove you from the Team page. This deactivates your access and removes your profile from the workspace's directory.
- If you cannot reach the business, or you also want Xuroe to delete your login account (which may be a member of more than one workspace), email support@xuroe.com from the email address on your account with the subject "Delete my account".
- We will delete your account and personal profile within 30 days and confirm by email.
Some records about you cannot be deleted while the business is legally required to keep them — for example payslips, timesheets used for payroll, and tax filings, which employers must usually retain for several years. In those cases we (or the business) will restrict the data instead of deleting it and delete it when the retention period ends.
4. Customers: delete your details from a business
The business you dealt with controls your record and can delete it directly. Here is how to get that done:
- Contact the business and ask them to delete your customer record. Businesses can delete a customer, their bookings and their conversations from the Clients page in a couple of clicks.
- Or contact us. If you would rather not contact the business, or you have not had a reply within 14 days, email support@xuroe.com with the subject "Customer data deletion". Tell us the name of the business, and the phone number and/or email address you used with them, so we can find your record.
- We forward the request to the business and, where the law allows us to act on our own, we delete the record ourselves. Either way we confirm the outcome to you within 30 days.
What gets deleted: your name, phone number, email, notes and tags, booking history, web-chat, WhatsApp and SMS conversations, voice-call transcripts and summaries, form submissions and uploaded files, and your saved web-chat conversation.
What may be kept: the financial record of any payment or refund (amount, date, last four digits of the card and processor reference), which we must retain for tax, accounting and anti-fraud purposes for up to 7 years. Those records are kept separately from your contact details and are not used for anything else.
5. Data from WhatsApp, Facebook and Meta
Xuroe receives data from Meta when a person messages a business's WhatsApp number that is connected to Xuroe, and when a business connects its WhatsApp Business Account to Xuroe. Here is how to delete that data:
If you messaged a business on WhatsApp
- Follow the customer steps in Section 4 — your WhatsApp messages, phone number and profile name are stored as a conversation in the business's workspace and are deleted with your customer record.
- Deleting the chat in your own WhatsApp app does not delete the business's copy; use Section 4 for that.
- To stop future messages, block the business's number in WhatsApp or ask the business to stop contacting you.
If you are a business that connected WhatsApp or Facebook to Xuroe
- Disconnect in Xuroe. Go to Settings → AI Assistant → Messaging and remove the WhatsApp connection (or ask support to do it). This stops Xuroe receiving messages for that number.
- Remove Xuroe's access in Meta. In Meta Business Suite → Settings → Integrations → Connected apps (or Business Settings → Users → System users / Partners, depending on how the connection was made), remove Xuroe and any system-user token it was granted. In your personal Facebook account you can also check Settings → Apps and websites and remove Xuroe.
- Ask us to delete what we hold. Email support@xuroe.com with the subject "Delete Meta data" and the business name. We delete the WhatsApp Business Account ID, phone-number ID, access tokens and stored messages for that connection within 30 days and confirm by email. To delete the whole workspace instead, use Section 2.
Xuroe does not store your Facebook password, friends list, posts or any WhatsApp data other than the messages exchanged with the connected business number and the identifiers needed to deliver them.
6. What happens after you ask
- Acknowledgement within 2 business days.
- Verification — we may ask you to confirm the request from the email address or phone number on the record, so that no one can delete someone else's data.
- Deletion within 30 days of verification. Backups expire within a further 35 days.
- Confirmation by email when it is done, including a note of anything we were legally required to keep and for how long.
- No charge, and we will not treat you differently for asking.
If you are in the European Economic Area or the United Kingdom and are not satisfied with how we handled your request, you may complain to your local data protection authority.
7. Contact
Email: support@xuroe.com
See also our Privacy Policy and Terms of Service.
Postal address: Xuroe L.L.C., 30 N Gould St, Ste R, Sheridan, Wyoming, 82801